1. Information We Collect
Depending on the services you use, we may collect information such as your name, phone number, email address, account credentials, identification or verification information where required, wallet and transaction details, beneficiary details, and support messages.
When you use our website or mobile application, we may also receive technical information such as device type, operating system, app version, IP address, security logs and diagnostic information where necessary for security, reliability and fraud prevention.
2. How We Use Your Information
- Create and maintain your SubLinkData account.
- Process data, airtime, cable TV, electricity, exam PIN and other services you request.
- Process wallet funding, payments, refunds and transaction records.
- Verify accounts and help prevent fraud, abuse and unauthorized transactions.
- Provide customer support and communicate important service updates.
- Improve the performance, security and reliability of our services.
- Meet applicable legal, regulatory and record-keeping obligations.
3. Payments and Service Providers
Some transactions may be processed through banks, payment processors, telecommunications providers, bill-payment aggregators and other technology partners. We share only information reasonably required to complete or secure the requested service, subject to applicable agreements and law.
4. Information Sharing
We do not sell your personal information. We may disclose information when needed to provide a service, protect users and our platform, comply with a lawful request, investigate suspected fraud or abuse, or protect our legal rights.
5. Data Security
We use reasonable technical and organizational safeguards designed to protect information against unauthorized access, loss, misuse or alteration. No internet-based system can be guaranteed to be completely secure, so users should also protect their passwords, PINs and devices.
6. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain accurate financial and transaction records, resolve disputes, prevent fraud, meet legal obligations and enforce our agreements. When information is no longer required, we may securely delete or anonymize it subject to applicable retention requirements.
7. Your Choices and Rights
You may request access to, correction of, or deletion of eligible personal information associated with your account. Some records may need to be retained where required by law or necessary for legitimate security, accounting or dispute-resolution purposes.
8. Children's Privacy
Our services are intended for users who are legally permitted to use financial and payment services in their jurisdiction. We do not knowingly collect personal information from children in violation of applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When material changes are made, the updated version will be published on this page with a new “Last updated” date.
10. Contact
For privacy questions, data requests or account-deletion requests, contact SubLinkData through the official support channel provided on our website or mobile application. Please include enough information for us to identify the account and safely process the request.
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